FAQ
Welcome to our FAQ section, where we aim to provide you with quick and comprehensive answers to common inquiries. Whether you have questions about our products, policies, or anything else, you’ll likely find the information you need right here.
What is Timeless Thrift Store?
Timeless Thrift Store is your go-to destination for curated thrift items that combine affordability, sustainability, and style. We offer pre-loved clothing and accessories from top brands, ensuring every piece tells a unique story.
How does the Mystery Box work?
Each Mystery Box contains three carefully selected items from our categories. Every box includes at least two high-value pieces, ensuring you get the best bang for your buck while keeping the excitement alive!
What is included in the subscription plan?
We offer two subscription plans tailored to fit your thrifting needs. For more details, please visit our Subscription Page.
Do you offer international shipping?
Yes, we do! Wherever you are, we can ship your order directly to your doorstep.
Are the items brand new or pre-loved?
All items are pre-loved, but we wash and care for each one meticulously before adding it to our collection.
What sizes do you offer?
Our sizes range from Small (S) to Extra Large (XL), ensuring a variety of options for every customer.
How can I return or exchange an item?
If you’d like to return or exchange an item, please contact us via phone or email, and we’ll guide you through the process.
What payment methods do you accept?
We accept Visa, PayPal, and cash on delivery (for orders within Greece only).
How do I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking link to monitor your package every step of the way.
Can I customize my Mystery Box?
Unfortunately, Mystery Boxes are meant to be a surprise—that’s part of the fun! However, if there’s a specific color you’d like to avoid, feel free to let us know, and we’ll accommodate your preference.